Complaints Management at HempAge
Transparency, Responsibility and Open Communication
HempAge AG is committed to transparency, integrity and responsible conduct throughout the entire value chain. An effective complaints mechanism is an essential part of sustainable corporate governance for us.
We do not view information, criticism or complaints as a burden, but as a valuable contribution to the continuous improvement of our processes. Our goal is to identify potential grievances at an early stage, minimize risks and act responsibly.
How to Contact Us
You can submit your complaint via the following channels:
Email:
Mail:
HempAge AG
Industriestraße 14
91325 Adelsdorf
Germany
Phone:
+49 9195 932010
(Monday to Friday, 9:00 am – 4:00 pm)
Regardless of the communication channel chosen, we ensure that your concern is documented and forwarded internally.
Purpose of the Complaints Mechanism
The complaints mechanism is intended to report potential violations or grievances related to our company or our supply chain. This may include, among other things:
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Human rights violations
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Breaches of environmental standards
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Unfair working conditions
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Discrimination or unethical conduct
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Violations of internal policies
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Indications of risks within the supply chain
Our procedure is designed to ensure that reports are reviewed in a structured and traceable manner.
Who Can Submit a Complaint?
Our complaints mechanism is open to everyone. Reports may be submitted by:
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Employees
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Business partners
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Suppliers
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Customers
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External third parties
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Individuals along our supply chain
Every report is treated independently of the identity of the reporting person.
Processing Procedure
After receiving your complaint, you will receive an acknowledgment of receipt within 2 working days. This ensures that you know your concern has reached us.
The further processing is carried out in a structured and careful manner:
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Review of responsibility
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Assessment of the facts
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Internal clarification or follow-up questions
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Initiation of appropriate measures
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Feedback to the reporting person (if contact details are available)
As a rule, a complaint is processed within 14 days. If a more comprehensive review is required, we will transparently inform you about the status of the procedure.
Confidentiality and Protection of Whistleblowers
All complaints are treated confidentially. The information provided will be used solely for the purpose of review and processing.
We ensure that individuals submitting legitimate reports do not suffer any disadvantages as a result. If desired, a complaint may also be submitted anonymously.
Personal data is processed in accordance with applicable data protection regulations.
Due Diligence Obligations and Supply Chain
As a company in the field of sustainable fashion, we bear responsibility throughout our entire supply chain. The complaints mechanism is an important tool for identifying risks related to human rights, working conditions and environmental standards at an early stage.
We regularly review:
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Risks within our value chain
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Cooperation with suppliers
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Compliance with our sustainability standards
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Documentation and auditing processes
Information obtained through the complaints process is incorporated into our internal improvement procedures.
Documentation and Traceability
Every complaint is documented internally. In doing so, we ensure:
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Transparent procedures
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Clear responsibilities
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Traceable decision-making processes
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Appropriate response times
The documentation serves quality assurance purposes and the continuous optimization of our complaints system.
Our Commitment
An effective complaints mechanism is not merely a formal requirement for us, but an expression of our values. For HempAge, sustainability means not only ecological responsibility, but also social integrity and transparent corporate governance.
We see reports as an opportunity to improve. Therefore, we encourage all stakeholders along our supply chain to openly address potential risks or grievances.
Only through dialogue, transparency and a sense of responsibility can sustainable business practices succeed in the long term.